This page contains specific information about the Mail Page for Cloud App.
Furthermore here you can find our general https://seibert.biz/informationsecurity

Where is my data stored?

Your data is stored securely only in the Atlassian cloud infrastructure!

Mail Page for Atlassian Confluence Cloud was developed using the Atlassian's most recent development platform called Atlassian Forge and thus meets the highest standards of security and availability.

In the Mail Page App all your data is stored securely only in the Atlassian cloud infrastructure with the Atlassian Storage API.

In comparison, other Confluence app vendors still use the previous Atlassian Connect development environment, where the app is not run in the Atlassian infrastructure but in a third-party cloud infrastructure and thus data is also stored outside of Atlassian.

Atlassian Forge vs Atlassian Connect

What data is stored?

The following data is stored in the Mail Page App.

Data type	Data fields	Secret¹

Data type	Data fields	Secret¹
Mail settings	mail sender name, address, subject prefix
Mailserver account data	server hostname, port, username and password

¹ All secrets were securely stored using the API Storage setSecret method.

What data is logged? Do you track me?

We only log errors and API calls always without any user data.

We never log your ip address. We don’t track you. We don’t know, who use our Mail Page App. You are anonymous.

It is planned in a later version that you as an administrator can activate a temporary debug logging in the mail page admin area, so that we can help you better in case of errors. So you remain at any time in control of what logging data is generated.

What Confluence data does Mail Page access?

The following read permissions to Confluence data are required for Mail Page functionality.

Access mode	Access right	Data fields

Access mode	Access right	Data fields
view	confluence-content.summary, confluence-user, confluence-space.summary, confluence-groups	Confluence page title and content. Display name and email address of users, which we want to send emails. Space Permissions for logged-in user Confluence groups to set permission to use Mail Page in space and global settings
readonly	content.attachment	All attachments of the page, if you select this in the send dialog of Mail Page.
search	confluence	Search for Confluence users by name for selecting recipients (to, cc, bcc) of the mail.
view	me	Display name and email address of the currently logged-in user, who wants to send the mail with Mail Page.

When Mail Page is used for the first time, Atlassian informs about the required access rights, see the following screenshot.

screenshot

Does Mail Page connect to external services?

For sending the mail it is technically necessary to send data to our cloud service. All data is encrypted in transit and data is only volatile in memory and is never saved on storage.

To ensure high security in the Atlassian Forge infrastructure, network functions are technically restricted in the infrastructure.

Unfortunately, it is therefore not possible to send custom mails within the Atlassian Cloud infrastructure at the moment. For this reason, it is necessary that Mail Page uses our external cloud service under the domain *.kencha-services.seibert-media.net as a proxy for sending the mail to the configured mail server.

All data is encrypted in transit and is held only in memory while sending the mail. It is also ensured that the logging of the cloud service does not contain any user data.

When Mail Page is used for the first time, Atlassian informs to which external domains data is send, see screenshot at the very bottom:

Optional: Using our Mail Server at IONOS SE

If you do not have your own mail server for sending mails, you can configure Mail Page to send mails via our mail server at IONOS Group SE in Germany:

https://www.ionos-group.com/

IONOS Group SE
Elgendorfer Straße 57
56410 Montabaur

Here you can see the certificates of IONOS:https://cloud.ionos.de/zertifikate
Such as the ISO 27001 for IT security: ISO 27001 PDF

The mails are sent from the domain @mailpage.app and the following mail servers are used for this service:

mx00.ionos.de (IP address: 212.227.15.41)
mx01.ionos.de (IP address: 217.72.192.67)

The IONOS Mail services are configured so that no mails are saved permanently. Also incoming mails to the mailbox are deleted immediately.

Which data is transmitted?

The following data is transmitted to our cloud service, when you send a Confluence page as mail:

Data type	Data fields

Data type	Data fields
Mail header data	from, to, cc, bcc, subject field
Mailserver account data	server hostname, port, username and password
Confluence page	Page title and page content. All attachments of the page, if you select this when sending.
Confluence instance	Site URL of your confluence instance
User data	Display name and email address of the user, who sends the mail.

Again, all data is encrypted in transit, held only volatile in memory and is never saved on storage of our cloud service!

Mail Page Documentation

Data Security & Privacy (Cloud)