Help Center
Macro Security Manager Information

We are building a Data Center Version for the Macro Security Manager. We thrive to deliver this new version before june 2023. Please stay tuned and contact us if you have questions or feedback.

  1. Help Center
  2. kencha Service Desk

kencha Service Desk

Welcome! You can raise a request for kencha Apps on the Service Desk using the options provided.

Sponsored Development

If you have feature requests you would financially support us

Required fields are marked with an asterisk*
, multiple selections available,
Powered by Jira Service Management
{"xsrfToken":"1cf3d991e87f8f1f6ebc920f082e629f931b5f82_lout","branding":{"id":"1","key":"mpsd","name":"kencha Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cd13b60d-3f03-4b27-a0a1-312e59a9e031/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMxMTIzOS03NTNiLTQxN2YtOTUwNC01NWZhZjBkZDY0OTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkMTNiNjBkLTNmMDMtNGIyNy1hMGExLTMxMmU1OWE5ZTAzMSI6WyJyZWFkIl19LCJleHAiOjE3NTIxNjI5NjAsIm5iZiI6MTc1MjE2MjM2MH0.i9uwbe0K0VXTTcU4KObmBDx3FKhR-HcGiApIqMGHnXU&client=b1c11239-753b-417f-9504-55faf0dd6492&mode=fit","logoId":"cd13b60d-3f03-4b27-a0a1-312e59a9e031","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Macro Security Manager Information","userInitialAnnouncementMessageWiki":"<p>We are building a Data Center Version for the Macro Security Manager. We thrive to deliver this new version before june 2023. Please stay tuned and contact us if you have questions or feedback.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Macro Security Manager Information","announcementMessage":"We are building a Data Center Version for the Macro Security Manager. We thrive to deliver this new version before june 2023. Please stay tuned and contact us if you have questions or feedback.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e0c200","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"mpsd","projectId":10000,"serviceDeskId":1,"name":"kencha Service Desk","description":"<p>Welcome! You can raise a request for kencha Apps on the Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10496,"iconUrl":"https://kencha-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://kencha-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://kencha-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"17","name":"Sponsored Development","descriptionHtml":"","callToAction":"Sponsored Development","introHtml":"<p>If you have feature requests you would financially support us</p>","icon":10536,"iconUrl":"https://kencha-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://kencha-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://kencha-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://kencha-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[17,1,6,3,7,2]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"54d085d0-3787-375f-842d-f0655016fd97","appLinkName":"System Confluence","appLinkUrl":"https://kencha-software.atlassian.net/wiki","spaceKey":"MPSD","spaceName":"Mail Page Service Desk","spaceUrl":"https://kencha-software.atlassian.net/wiki/spaces/MPSD","isServer":false},"labels":[],"projectKey":"MPSD","serviceDeskId":1,"kbLinkDomainURLs":["https://kencha-software.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MPSD","userLanguageHeader":"Macro Security Manager Information","userLanguageMessageWiki":"<p>We are building a Data Center Version for the Macro Security Manager. We thrive to deliver this new version before june 2023. Please stay tuned and contact us if you have questions or feedback.</p>","defaultLanguageHeader":"Macro Security Manager Information","defaultLanguageMessage":"We are building a Data Center Version for the Macro Security Manager. We thrive to deliver this new version before june 2023. Please stay tuned and contact us if you have questions or feedback.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMxMTIzOS03NTNiLTQxN2YtOTUwNC01NWZhZjBkZDY0OTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxNjM1NjAsIm5iZiI6MTc1MjE2MjM2MH0.WEgAEMUIy5tdPUnVqJqbqF27G5WckPBm6p0fzjM9Lz4","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c11239-753b-417f-9504-55faf0dd6492","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":17,"projectId":10000,"issueType":{"id":"10002","name":"New Feature"},"form":{"name":"Sponsored Development","descriptionHtml":"","callToAction":"Sponsored Development","intro":"<p>If you have feature requests you would financially support us</p>","instructions":"","icon":10536,"iconUrl":"https://kencha-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Please choose a product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10008","label":"Macro Security Manager for Confluence","selected":false,"children":[]},{"value":"10007","label":"Mail-Page for Confluence Cloud (discontinued)","selected":false,"children":[]},{"value":"10006","label":"Mail-Page for Confluence OnPrem","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/17","calendarParams":{"firstDay":0,"date":"2025-07-10T17:46:00+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"54d085d0-3787-375f-842d-f0655016fd97","appLinkName":"System Confluence","appLinkUrl":"https://kencha-software.atlassian.net/wiki","spaceKey":"MPSD","spaceName":"Mail Page Service Desk","spaceUrl":"https://kencha-software.atlassian.net/wiki/spaces/MPSD","isServer":false},"labels":[],"projectKey":"MPSD","serviceDeskId":1,"kbLinkDomainURLs":["https://kencha-software.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMxMTIzOS03NTNiLTQxN2YtOTUwNC01NWZhZjBkZDY0OTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxNjM1NjAsIm5iZiI6MTc1MjE2MjM2MH0.WEgAEMUIy5tdPUnVqJqbqF27G5WckPBm6p0fzjM9Lz4","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c11239-753b-417f-9504-55faf0dd6492","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kencha-software","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1cf3d991e87f8f1f6ebc920f082e629f931b5f82_lout","baseUrl":"https://kencha-software.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://kencha-software.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b1c11239-753b-417f-9504-55faf0dd6492","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e27307cbd62c4eb09348eb0076f3346c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}